Internet guy who believes in the triumph of humanity with a little help from technology. Yadda, yadda, yadda.
Feb 21, 2007
JetBlue Founder and CEO on YouTube
Last week was crappy for jetBlue and they botched a lot of stuff up. The founder put a video on YouTube in which he honestly connects with customers. Comments are good. It was a good move. More companies should roll like this. Not every CEO has the chops for this—the key is that you have to care.